Receptionist

Website Steinbeck Peninsula Equine Clinics

Steinbeck-Peninsula Equine Clinics provides world-class equine healthcare. Our state-of-the-art hospitals, outpatient clinics and mobile services offer preventive, diagnostic, therapeutic and treatment services, in addition to medicine and surgery. We continue to expand our range of services, keeping pace with technology by acquiring leading-edge equipment and expertise.

At Steinbeck-Peninsula Equine Clinics, our core values focus on consideration for our clients, colleagues, and fellow team members. We cultivate collaboration by clearly communicating with clients, caregivers, and colleagues, respecting referring veterinarians and encouraging our own team members to engage in dialogue that fosters professional growth and personal work-life balance. We are fueled by and embody compassion in every interaction with our equine patients, as well as with all the people concerned and invested in their wellbeing.

We are seeking a Receptionist to join our growing team at our Salinas, California, location. The successful candidate will be an upbeat problem-solver with active-listening and superb customer service skills, exhibiting a compassionate and welcoming spirit via phone and in-person.

The Receptionist will be able to adapt quickly to unforeseen changes with positivity, patience, and efficiency, supporting clients and fellow team members with care and the highest level of attentiveness.

The schedule for this position is Monday-Friday, 8am-5pm.

Pay Rate: $19.00 – $23.00 per hour

Benefits: Paid vacation and holidays, health, dental, vision, life, and disability insurance, 401(k) with company match, and employee discount

Responsibilities

  • Enthusiastically answer and return phone calls and emails, serving as the first point-of-contact and front-line problem-solver for clients and others
  • Warmly greet and extend hospitality to clients, visitors, and others as each person enters the practice
  • Professionally field and answer questions, directing to the appropriate party as needed for resolution
  • Pleasantly and accurately check patients in upon arrival
  • Notifying appropriate staff of patient arrivals, messages, and emergencies
  • Serve as communication liaison between veterinarian and clients
  • Assist with patient admission and discharge processes
  • Assist with dispensing pharmaceuticals to clients stopping by
  • Assist with billing
  • Assist with transcribing notes into medical records for doctors
  • Assist with health certificates
  • Create an inviting atmosphere in the reception area, maintaining visual appeal and cleanliness
  • Utilize practice computer systems and programs to document and update medical records accurately and efficiently
  • Collect and process payments
  • Communicate COVID protocols with clients (as needed)
  • Other duties as requested

Qualifications:

  • High School Diploma or GED equivalent with 3+ years full time administrative experience
  • Excellent interpersonal skills with ability to build and maintain relationships internally and externally
  • Superb organizational skills that reflect proven ability to multi-task and own the details
  • Tech-savvy, adaptable to new software and programs
  • Resourceful and collaborative team-player
  • Ability to maintain confidentiality
  • Proficient in Microsoft Office
  • Proficient in working online